1. Stop the water if safe

If you can reach the correct shutoff without risk, turn it off to limit further flow. Do not enter a flooded area or touch a valve near electrical hazards.

2. Protect people first

Keep children and pets away from the affected area. If water is near outlets or electrical equipment, avoid the space and contact the appropriate emergency service.

3. Move belongings out of reach

When it is safe, move rugs, furniture, and valuables away from standing water. Avoid carrying heavy items through a slippery area.

4. Contain a small drip

A bucket or towel can catch a minor leak while you wait. Do not use containers or materials near electricity or unstable ceilings.

5. Note what happened

Write down where the issue began, when you noticed it, and what you have already tried. Photos can help document conditions when it is safe to take them.

6. Avoid dismantling plumbing

Do not remove pipes, fittings, or fixtures if you are unsure how they work. An improvised repair can make the situation worse.

7. Share clear details

Tell Plumberly what you see, whether water is still flowing, and which shutoff valves you used. Clear details help the team prepare for the visit.

8. Keep the route accessible

If it is safe, clear a path to the affected fixture or pipe. Leave wet or damaged materials in place if moving them could create a hazard.

9. Follow safety guidance

Take direction from the responding professional and ask questions if a step is unclear. Do not restore water or power to an unsafe area.

10. Review next steps together

Once the immediate issue is controlled, discuss the repair and any follow-up work. Plumberly will explain the available options so you can decide how to proceed.